Faulty equipment

Joined the Pietermaritzburg victoria gym in May, I'm on vitality I go to gym 5days a week but i do not get any Rewards as promised. The club i go to has such low standard's, aircon is always faulty, as of last September the speakers for the studio are not working the temporarily used mobile speakers always have connection issues. the weight equipment is old and some not working. its just a nightmare to go to Virgin active Victoria (Pietermaritzburg)