FASE PRETENSES / BAD SERVICE

<p>In January 2017 I decided to join a gym. So I went into Virgin Active n Randburg and made some enquieries. I was asked what times I would prefer and what I would prefer to do. I told them I would want to go from 6 -7 am and would prefer aerobic / pilates classes as I did'nt want to do the circuit. I was told that they had classe at those times and they could accomodate my requirements and could they sign me up for a 2 year contract. i asked if I could not do a month to month or even a years contract. I was told no, the shortes 1 they had was 2 years. I said I needed to think about it as I'm not mad about contracts.</p> <p> </p> <p>I went back in the next day and DID sign a 2 year contract. Anyway when i went to look at classes, there was NOTHING available at the times I wanted!!!</p> <p> </p> <p>I sent them e-mails asking them to call me, but got nothing. i eventually went into them on 24th March 2017 and saw the assistant manager and the lady who scheduales the classes. I explained my problem to them and was advised that they would look into it and could I give them till Mondat 27th March to get back to me. I said I would and would wait to hear from them. By the 30th March I still had heard nothing, so I sent them another e-mail asking them to call me, I still got nothing! Sent another e-mail and again NO RESPONSE!!!!! The debit order went through my account on 1st April, I went into my bank on the 3rd April and reversed it, but I never received a call until 11th April, and that was from their head office in Cape Town! She asked me to confirm a few details, when I asked her what this was about, she said "your debit order was returned" I said i was aware of that as I had instructed my bank to reverse it. I told her about my experience with the Randburg branch and that I felt the cotract had been sold to under "false pretenses" as they did NOT have what i wanted, they had classes, but NOT at the times I said I wanted them, I work from 8 till 5 everyday, I can not go to gym at 9am! She said she would call Randburg and get them to call me. Well guess what?? They never! I sent H/O an email on 13th April regarding all of this, yet they still have'nt bothere to get back to me!!! Today is now the 21st April and I still have not heard a word!</p> <p>They only called me BECAUSE I reversed their debit order, not because they had an un happy client! They are were just worried about their payment! </p> <p> </p> <p>I am beyond LIVID, this being put on here, will it get me a response from them??? I somehow doubt it!</p> <p> </p>