RR
Robin R
1 reviews | Active since Feb 2016
17 Feb 2016, 10:43
False Promotions
When signing a membership in December I was told about a cash back special. <br> Visit the gym x amount of time by the end of January and receive a Cash back... <br> <br> Only to find out now that this \special\" never existed.<br> So is this how we lie to customers to get them to sign up?<br> <br> Ever so helpful before I signed a contract. Now that I have signed you cant even return a phone call.<br> <br> Totally Disgusted!"
Helpful (0)
Replies (1)0
Replies (1)Virgin Active South Africa's replyOfficial
17 Feb 2016, 11:14Hello pfff,
Thanks for taking the time to talk to me.
Please accept our apologies for any frustration caused.
After our chat, we've confirmed that you've benefited from the promotion in the month that you joined and pleased that we've been able to restore your faith in Virgin Active.
Please feel free to give us a shout if you need anything else.
Kind Regards,
Tracy-Lee
Thanks for taking the time to talk to me.
Please accept our apologies for any frustration caused.
After our chat, we've confirmed that you've benefited from the promotion in the month that you joined and pleased that we've been able to restore your faith in Virgin Active.
Please feel free to give us a shout if you need anything else.
Kind Regards,
Tracy-Lee
Virgin Active South Africa's reply17 Feb 2016, 11:14
Official
Hello pfff,
Thanks for taking the time to talk to me.
Please accept our apologies for any frustration caused.
After our chat, we've confirmed that you've benefited from the promotion in the month that you joined and pleased that we've been able to restore your faith in Virgin Active.
Please feel free to give us a shout if you need anything else.
Kind Regards,
Tracy-Lee
Thanks for taking the time to talk to me.
Please accept our apologies for any frustration caused.
After our chat, we've confirmed that you've benefited from the promotion in the month that you joined and pleased that we've been able to restore your faith in Virgin Active.
Please feel free to give us a shout if you need anything else.
Kind Regards,
Tracy-Lee
