False promises at Virgin Active Meyersdal

I am tired of this nonsense.I joined Virgin Active sometime in January.Before signing up I asked the consultant at the gym if my partner and I would be receiving two Adidas bags whig he assured us that we would but he did not have stock at the time,he would give us two bags once the stock arrives.We agreed and then proceeded to sign the contract. Up to this day we have not received our bags.We have spoken to the manager and he advised that the bags are only for members who join in February. I am aware that you are running a February promotion but the consultant had promised us bags regardless of this. A promise is a promise and the consultant is representing your Virgin Active brand.Maybe he told us about the bags to make a sale and get his commission of which he then forgets about the client.Please see that two bags are delivered to Virgin Active Meyersdal and please inform of when I can pick it up.I would have not joined the gym in the first place.Was better to join with Planet Fitness or Zone Fitness where I would received as promised.Thanks