False Promises and Lie

Last week the lady from Virgin active head office phoned me and said somebody from the legal department will phone me to sort out the issue and also promise me that they will send me the voice recordings to the Midrand Builders Branch regarding our conversation about the theft. Till this day nobody phoned me and its really getting frustrated for me to wait for such a big company to not come to the agreement. so now hellopeter must help me solve this matter. I also want them to stop telling me about their insurance that i must deal with them, this is a matter between Virgin Active and the insurance they use.