False Joining promises

<p>Virgin active agents came to my work place to get member to join thier club. I was interested on what they had to say and how they explained to me how I can be healthier by joining a gym. I was concerned about making such a commitment not knowing if I will keep up with the pressure. I was told that I can get a 1 year contact and I can get a plan that will suit me and my schedule. I was even promised that I can get a personal trainer that will guide when I exercise, with no extra charge as long as I am a member. </p> <p> </p> <p>After I had got the great news that I am signing a 1 year contract with all the benefits, I went for my first visit at the gym. the kind lady at the front desk advised me that I was not allowed in the gym as yet because my membership was for offpick memebers. Curios as I was I had her explain the type of contact I signed, and to my suprise I was **** to and given false promises.</p> <p> </p> <p>1. The contact was 12 months (Boulders Virgin active only) but can use it only off-pick ours (hours where I'm at work).</p> <p>2. If I want a personal trainer, I will have to add it to the membership and will be deducted with the premium.</p> <p>3. My address was inccorect on the system.</p> <p> </p> <p>The kind lady advised me that I she can make a call to rectify the mistakes made by the recruiter. I spoke to the lady from the call center and she again told me that my contact is limited and had incorrect information. After the alterations in my contact, I was paying more and realized later that some details where changed and made me less interested to go to gym.</p> <p> </p> <p>1. I have a 24 month contract.</p> <p>2. I can go to the gym anytime of the day (as initially promised)</p> <p>3. Still my address was inccorect.</p> <p> </p> <p>I visited the gym 7 time the whole of 2016, and virgin active was still debniting my account every month. Since I initially signed a 12 month contact I requested that the contact should be cancelled so I can stop spending for soething that I am not using. I was sent to the sunninghill virgin active as it was the gym I initially kept my contact, because the recruiters where from there.</p> <p> </p> <p>After months of hustles I decided not to pay anymore and stop the debit not to deduct anymore. Virgin active now started to call me as my account was in arrears, and explained to them what has been my problem. I was promised that I will get a call from the manager from the gym and till this day I haven't, so I went there countless times to look for her personally. I keep getting promises that the contact will be sent to me, and last time I was told that they will need to check their store to find it.</p> <p> </p> <p>After almost a year and a half, I get a call from lawyers representing virgin active to pay the oustanding amount. Question that I have is, how is all this my fault and why am I paying for something I haven't used? </p> <p> </p>