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laura H

1 reviews | Active since Mar 2012

07 Mar 2016, 09:57

FALSE INFORMATION ON CONTRACT

I took out a membership with Virgin Active last year in Kenilworth. At no time was the contract explained to me. In fact we felt like we were bul**** to sign up that day to get a great discount and free giift. As a previous member of the club they had all my details so they did everything on the computer, without checking if my details were still the same and made me sign a pad thing saying it was for my cards. Now we want to cancel as there is no gym close to us as we moved and we get told we can't unless we pay a cancellation fee as stated in the contract. What contract???? I was never given one. I asked for a copy of the so called contract and all the details were incorrect, my name, address, contact details all incorrect. I am requesting an immediate cancellation of mine and my husband's membership as the consultant clearly misled us just to get paid his commission. He also ****, telling me to sign the pad thing for my card to be issued. What a load of nonsense. How can you lie and deceive someone just to get a deal signed to get commission. Nothing in the so called contract was discussed with us. I have frozen the membership but it must be cancelled immediately

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply07 Mar 2016, 16:31
Official
Hello lauramayhale,

We have tried to touch base with you via your mobile phone but to no avail.

On behalf of Virgin Active please accept our sincere apology for the experience.

Please look out for an email from me offering further assistance.

Kind regards
Robyn