MG
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1 reviews | Active since Apr 2016

19 Apr 2016, 08:37

False Information Given to Us to Sign up Contract

In March 2015 we took out membership for my son who turned 18 as he now had to have his own separate gym membership. We took out a Student Premier gym membership and were clearly told that he would have access to any SA Virgin gym club at any time of the day.There were NO restrictions to his gym access. We were very clear with the consultant that we wanted a gym membership which allowed my son access to any gym at any time of the day with no restrictions.We were assured that the membership we were signing up for had no restrictions. He has been going to gym with no problems at various gyms and at various times of the day since then. Monday, 4th April 2016 he went to a Virgin Gym in Pretoria at 5 am and was not allowed into the gym. They told him he was on a limited students gym membership with access to gym only at off-peak hours. This was never the condition of the gym membership that we signed up for and agreed to. I've called head office,spoken to their admin, to managers, emailed the copy of the contract showing it is a STUDENT PREMIER and the block PREMIER is ticked. They say the consultant made a mistake and has since left.<br> NOW THEY WANT US TO PAY MORE TO GET UNLIMITED ACCES

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply19 Apr 2016, 17:12
Official
Hello ***,

Please accept our apologies for the inconvenience.

We've had a look at your son's membership profile and can confirm that your son signed as a Premier Student member, with full access. We will be look at what went and will provide you with feedback soonest.

Please feel free to contact us should you require any further assistance.

Kind Regards,
Tracy-Lee