False Information and No Accountability

<p>Before my family and I joined virgin active we enquired from the sales person (Elvis) Cresta Virgin Active regarding fees and should we wait until my wife goes onto vitality in order for us to qualify for a reduced premium, what we were told was that we do not need to wait we can join immediately and when we move onto vitality we won’t have to pay anything they will simply convert us to the reduced premium we then advised Elvis we would rather go to the Milpark Virgin Active he insisted that we see a person by the name of Nelly and state to her that he had sent us, when arriving at Milpark we asked for her and explained her the very same situation we were given the same feedback now that we are on Vitality and enquired about reducing our premium we are told by Milpark Virgin Active that Elvis and their team at Cresta have been fired and Nelly is no longer at Milpark after explaining the entire story to the sales guy at Milpark the end result is that they are sorry however there is nothing they can do. THEY DO ANYTHING TO GET A SALE BUT NOTHING ABOUT UNPROFESSIONAL/UNDERSIRABLE BUSINESS PRACTICES.</p> <p> </p>