JP
Johan P

1 reviews | Active since Dec 2011

04 Aug 2015, 18:20

False info supp**** with contract

Dec 2013, after 2 gents did marketing at my employer with promise of a backpack if I join, because I stay in Sunninghill, I decided to go to Sunninghill branch to support the local guys in my area. The only info I was given is R239-60 for a family if I am a member of the Liberty rewards program which I paid R213-00 with no conditions mentioned. Up to today, I never received a copy of the agreement from Virgin active nor the backpack from Sunninghill (they did not have backpacks, but ivo the good deal, I was happy not to receive the backpack) Then Virgin active changed the conditions one sidedly to pay Virgin Active R1198 and Liberty to reimburse me with R958-40. This happened for a couple of months and then the reimbur*****t stop. In view of this false pretences the package was marketed and sold to me, the one sided change in the conditions make this contract ******* and null and void- I stopped my Debit order with effect 1 July 2015 as a result of this.

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply05 Aug 2015, 17:17
Official
Hello Johan du Preez,

Thank you for your contacting us at Virgin Active,

I attempted to contact you on the number provided to no avail.

I would like to discuss the concerns raised and provide you with the clarity needed around your debit orders and refunds due.

Please let me know when would be the best time to contact you to discuss the above.

Kind regards,
Nawaal