MP
Mbulelo P

1 reviews | Active since Nov 2015

03 Nov 2015, 15:47

False cancellation information given

I joined Virgin Active this thinking I would be able to attend most of my time. however when I signed the contract I asked the agent about the cancellation process. he told me that I could cancel anytime I want and they would not be any penalties. and now my Job is so demanding I do not have time to Gym, I have not attended Gym for the past two months. I called to cancel but I was told that I need to Pay a full Two year contract amount, I mean is this a \cell phone or bed"contract. I do not own anything from Virgin Active. why should I pay two year full \""subscription\"" amount for not going to Gym."""

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply03 Nov 2015, 16:24
Official
Hello Mbu58,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for being being misinformed.

I have proceeded to freeze your contract for the next 6 months.

Should you require any further assistance in the future please feel free to contact me directly on ***.

Regards
Robyn