False advertising with rudeness and attitude

I joined virgin active under the special on subscriptions for 3 months. On the 2nd month i took a transfere from Sunward park and i was informed of the transfere fees which I had no problem to pay. I asked the consultants at the gym in Newmarket if the the special will still apply, we then called the head office to confirm the consultant from customer assured me that the special will still apply for the last month. Since the calls are recorded, this will be in the recording of that day.

The month end of August a subscription fee of R580 was debited, i then called customer care since i had no access to the gym. 2 of the ladies i spoke to assures me that i still fall within the special and i was given access to the gym for only 1 day, as i struggled when i went for the 2nd time. I have been calling with no assistance.

Todqy when i called them AGAIN, when i could not be assisted i told rhem they would rather cancel the membership since i'm unable to enjoy the benefits promised to me. The lady at cancelations told me there was no special and i will be liable for a fine.

They should go back to all the calls I made since their calls are recorded and fix their error. I cannot be liable to pay for their false statements and promises.