False advertising / Fruad

False advertising, *****. My wife joined the gym last month, 1 October 2019. The offer that was presented to her was that there was a speacial for the period where youvreceive a R1250 voucher a week after you join. To this day she has not received anything. It has cost more in telephone xall and messages trying to get some joy. The only feedback we getting when we call is that it is being follwed up. The agent has mentioned that he has spoken to his manager, reguonal manger aan even the individual responsible for send out tge vouchers and no one can hel0 him. It has been a month and a half later and still nothing. Not only this been a terrible experience but also a huge cost to us. We dobt get any feedback if we do not pick up the phone. This is false advertising promoting your membership as it was also advertised on radio but cannot be honoured. I need urgent feedback. Not sure if anyone at VirginbActive is capable of resolving or once again shying away. I will take this further if i am not contacted. Rajesh Ramdhani ***