False advertising and lack of service

there was a virgin active stand at Allandale where I spoke to a consultant named Mandla whom I explained to that stay in Sandton and work in Midrand and have a daughter that I commute with, also explained that I am a discovery member, He said to me that he had a special signing deal of R50 which will allow me access in ANY branch in JHB and I could take my daughter with, I took the deal as it was irresistible, a week later I received a text remkinding me to go to gym and I called the branch to enquire if I was active and was told yes but only for Boulders branch... I escalated to manager and was advised I cant cancel as the cooling off period has passed, I spoke to Godfrey who kept on prolonging his responses and not responding on the time and date he promised only to send me an email saying they cant help, with no reasoning,,, I recently got a call advising my debit order bounced, I want this contact cancelled as I was sold the wrong product and was not granted customer in attending to the matter, I have emails to prove Godfrey was on no assistance, no where in the mails does he mention he will speak to Mandla and reprimand him as a manager, all I know is that he wont help..