False advertising and incorrect cashback

<p>I had seen the advert for the Virgin active special in January 2017 to say if you sign 1 member you get R500 cachback and if you sign more than 2 you get R1500. The special was extended till the 24 January and my husband signed himself and our little one on 22 Janaury. I have been calling Collen Tolo from 7 March 2017 with regards to the cash back payment for my husband, I have left numerous messages but have freceived no feedback as per what was sold to us we are meant to get R1500 cashback for signing both my husband and baby but we only received R500. The last response I received was via email on 14 March 2017 saying the following:</p> <p>"Good day Varsah sorry for the late reply we logged a call to find out about the rebate and we are awaiting our regional manager to give us feedback as its not only you have not received the cash rebate.</p> <p>The regional manager will be in tomorrow then I can give you proper feedback/</p> <p> </p> <p>Sorry again for the inconvenience."</p> <p> </p> <p>Since then my calls and emails have been ignored. I want my cashback as per the agreement!</p> <p> </p>