LB
Lucia B

1 reviews | Active since Apr 2015

07 Mar 2016, 11:37

False advertising

Hi there<br> <br> I signed up with virgin active mid January for the 1st of February. This was after numerous calls I received from the sales consultants convincing me to join , which I actually regret now. A debit bounced on the 1st of February I spoke with the same sales consulted that signed me up that I won't be coming to gym in the month of February they must start deducting on the 1st of March. I received a call today that I owe virgin active for the month of February. Nothing was explained to me ,even the consultant did not explain anything when i told him why I did not pay in February.<br> <br> Now i want you guys to cancel my contact and I'm not expecting to be charged for this because no one explained anything to me. Your consultants just want to make sales without explaining the costs that will affect us in the long run. Please cancel my contact with immediate effect and refund me my March fees. i did not use your facilities and the service that has been provided to me is frustrating.<br> <br> Thanks

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply07 Mar 2016, 12:29
Official
Hello nomncedi,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for the experience.

I have escalated this concern to the club manager and it will be addressed internally.

Please look out for my email as discussed.

Kindest regards
Robyn