False Advertising

<p>I was approuched by a sales rep in Cresta mall requesting me to sign up to the gym. I had told the sales rep i do wanna sign up but not right now.</p> <p>The sales rep then told me if i fill in all my details my membership will only be active once i recieve my membership card. I had filled in all the details except my banking details. He then informed me once im ready i must go in and provide my banking details and collect my card. I was in Durban when the sales rep contatced me via a phone call requesting my banking details. He stated that even if i provide my banking details now i will not be a active member untill i go get a membership card. I provided my details. The end of the month there was a deduction from my account from Virgin Active. They then contacted me saying my account is in arrears i stated to the consultant to make a arrangement untill i can go in and find out why are they deducting from my account. This was early 2015. I had to go into the branch Last year to query what is happening as lawyers have now contacted me stating i owe them money for Virgin Active, The consultant said they will invistigate and get back to me. After 3 months no contact from Virgin Active Cresta i had to go back where they then told me they conducting an invistigation and will get back to me. I Have been in the branch 4 times over the past 8 months requesting to speak to the branch manager but some how they are always on leave and refer me to Melissa who is the Club administrator. I have explained my story to her numerous occasions and after 8 months still no contact. I called head office today which then they got Mellisa to call me back. Still no manager though and my problem has still not been resolved. Which is ridiculous.</p>