Failure to respond o complaints

Good Day,<br> <br> My name is Lerato Moleko I writing this mail as a formal complaint against the handling of my gym cancelling my previous membership with your boulders branch in Midrand. Upon my initial registration I asked the sales consultant at Boulders about the cancellation process and if you would be charging any termination costs and the response was \ Why would I be would about leaving the gym if I want to lose weight". I advised that I am under the process of relocation from Midrand to Edenvale and he said I can swap to Balfour Park a no cost. I than decided to cancel my membership and was told of the costs involved. It was escalated to the manager who interviewed me and the sales consultant and advised she understands my situation as I referred her back to the fact that according to consumer protection act I should be charged any cancelling fees as I wasn't advised accordingly prior to signing my contract in the branch and she said that its fine.<br> <br> I never received any communication about my arrears via email or a phone call from your collections department. What irritates me the most is that I was never given any feedback advising if I should still be expected to pay the gym"""