NB
Nadia B
1 reviews | Active since Apr 2015
30 Apr 2015, 10:53
Failure to pay money owed to me.
In this link below is the previous complaint I lodged against Virgin Active for deducting R2115 more than what they should have within 3 months. This consisted of a subscription fee of R1200 that I was told I would not have to paid because I am joining in January and R400 p/m was deducted for 3 months instead of R95 p/m because I am on Discovery Vitality. Ambre Campbell rep**** to this complaint as follows
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Virgin Active South Africa's replyOfficial
30 Apr 2015, 16:26Hello nadiabarnard13,
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I once again would like to apologise for the inconvenience and lack of feedback received.
I have received confirmation that the club general manager has made contact with you today to rectify the issue.
Should you require any further assistance in the future, please feel free to contact us directly on ***.
Kindest regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I once again would like to apologise for the inconvenience and lack of feedback received.
I have received confirmation that the club general manager has made contact with you today to rectify the issue.
Should you require any further assistance in the future, please feel free to contact us directly on ***.
Kindest regards
Robyn
Virgin Active South Africa's reply30 Apr 2015, 16:26
Official
Hello nadiabarnard13,
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I once again would like to apologise for the inconvenience and lack of feedback received.
I have received confirmation that the club general manager has made contact with you today to rectify the issue.
Should you require any further assistance in the future, please feel free to contact us directly on ***.
Kindest regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I once again would like to apologise for the inconvenience and lack of feedback received.
I have received confirmation that the club general manager has made contact with you today to rectify the issue.
Should you require any further assistance in the future, please feel free to contact us directly on ***.
Kindest regards
Robyn