Failure to inform members of water cut at gym & rude attitude when assistance was requested .

I find it appaling and frustrating that as a member of the Waterfall Virgin Active , i have had more than one encounter with front office personnel who are dismissive and rude . Today was no exception as i requested a cup / bottle to drink water from , since the gym had no water ( around 16h00 on the 26 September ) and was rudely dismissed .

When i ( together with another concerned member ) enquired about the fact that we received no notification sms as is the common practise , we were not provided with any valid feedback whatsover .

As a further frustration , when i proceeded to call the contact number stated at the back of the gym card , it goes to a DSTV Multi Choice call recording instead .