Failure to be transparent and blocking my membership

Good Evening

My name is Kholofelo Makofane and I am not happy at all about what is happening with my membership.

I was a member of virgin active about 4 years ago or so, the membership I had was not being paid by me. My former boyfriend was the account holder and I was just a member. Long story short, he stopped paying when we parted ways and I was unemployed at the time and couldn't take it over.

Fast forward 2017 early August and I decide I would like to start gyming again. I went to the virgin active in wilgeheuwel and was assisted by a nice sales person by the name of Joseph. During my consultation it did show that under my ID number the account is in arrears of R477. I was told to pay the R477 before my membership can be active and then thereafter my monthly installments would be R305 as I decided to join virgin active red little falls instead. This was very clear on the screen. I then made payment around the 25th of the R477 and started going to gym on the 30th of August. Everything was fine and I got a bag and a tag and was able to access the gym.

Then on the 1st of September when I went to gym I could not enter as it said temporary membership expired. Again a gentleman assisted me and logged onto my profile, and it said I owed an arrears amount of R477, which I did not understand as I had paid that amount already, I was allowed access and I referred the matter back to Joseph. Joseph advised that he would look into the matter and inform me about what is going on. Then on today I went to the gym and it said membership pending and again still showed an arrears amount of R477.

Then Joseph contacted me in the morning to inform me that head office is saying I owe R2000+ on the account and I need to make that payment to mbd(not sure of the name)

1. The actual person who was handed over is not me. I was just a member, that initial contract was not signed by me and I was not the one liable to make payments every month 2. Why did your systems not show the actual amount from the hand over company, but instead showed that I had to only pay R477 3. I feel **** to, not by your consultants as they are doing their job, but by virgin active. It's literally like false advertising and I am the one being shortchanged here. 4. For me to be mentally ready to start living a healthy lifestyle and lose weight, it took months. I am 27 and I weigh 125kgs, I have 3 kids and I decided that I don't want my weight to **** me and let my kids suffer. It takes so much out of me to get out of bed at 4:30 am every morning to come to gym. Then every morning I get there I feel like I've already lost a battle, even before I start exercising because of this whole membership thing.

I decided that I want to try all I can to continue gyming at your club.

Thanks to Joseph from virgin active strubensvalley and the team at virgin active red in little falls for trying to help

Regards Kholofelo Makofane ********** ********** ********** 730328