Failing to cancell contract as requested

On the 14th of January I sent a mail to virgin active to cancel both my and my husbands membership.<br> <br> I included both our details and I cc'd him in the mail. <br> <br> Debbie asked if I wanted the membership cancelled and I said yes please.<br> <br> I asked for confirmation on when the last debit order will go through and she confirmed that the last debit order was done on the 1st of Jan 2015.<br> <br> On the 1st of Feb 2015 a second debit order went off and I mailed her with this. She said oh she only cancelled my contract. and that she will cancel my husbands one now and the last debit order for him would then be the one that went off on the 1st of Feb 2015.<br> <br> I know that R 635 may not be much for some people but if you are happy to waste this amount then please feel free to pay this from your own personal account as say ah don't worry its only for this month.<br> <br> Really appalling how you just don't care. And place your mistake on the client!!!!<br> <br>