Failed by Virgin Active SA

I have been a client of Virgin active for years now. Sometime in 2016 I called their call center and asked if I could change my to off pick hours as I still had a contract with them. After my contract had expired and I was billed on a month to month in December 2017, I called their call center advising that I could not afford to be their client if they could cancel my membership . long story short my contract was not terminated, months later I receive an invoice mailed to me stating that I owe them R3000 . I called to inquire about the billing and disputing the charges, the call center confirmed that the last time I gained access into the gym was in September 2017. I tried to reason with them by asking why i am still being charged even after I cancelled my gym fee, to this day I bet you I am still being charged and my membership is not cancelled.

I am truly disappointed and appalled at the service received , where am I expected to get the money to pay for services that I did not utilize? Where is fairness in all is?

Kgopotso