eN
enoch N

1 reviews | Active since Sept 2014

22 Dec 2015, 14:09

F*%* SERVICE

I joined a membership in 2015 based on the information that my membership will be activated when i visit the gym the first time. then i started getting calls that i am behind on payment and requested them to freeze the membership while i take up the issue with their sales rep and manager, called their sandton/rivonia branch and asked to speak to the sales manager who advised that the rep who made me join is from Maponya. and he will get in contact with me.<br> <br> Sat 2015/11/21 09:04 AM i sent an email with regards to this matter.<br> Mon 2015/11/23 03:29 PM sent another email that the sales manager was to investigate the matter<br> Tue 2015/11/24 11:58 AM another email was sent.<br> Wed 2015/12/02 09:36 AM another email sent with no reply.<br> Mon 2015/12/07 01:43 PM another email sent with no reply.<br> Fri 2015/12/11 09:09 AM another email sent with no reply.<br> <br> i am getting irritated by their threats...i want this membership cancelled or the sales rep to sort out this matter.<br> <br>

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply22 Dec 2015, 16:43
Official
Hello Troy2015,

Please accept our sincere apologies for the frustration caused.

Thank you for giving me a chance to step in and help, I trust that I've been able to restore your faith in Virgin Active again.

Kind Regards,
Tracy-Lee