EXTREMELY RUDE, UNPROFESSIONAL AND EVASIVE AND COLD EMPLOYEE BY NAME OF BIANCA AT THE VIRGIN ACTIVE HEAD OFFICE ACCOUNTS MANAGEMENT CUSTOMER LINE

I am writing to formally lodge a complaint against one of your employees, Bianca, at the headquarter office of Virgin Active. During a recent phone call that I made to make arrangements for previous debit orders that had not gone through, Bianca displayed unprofessional, rude, dismissive, and cold behavior towards me. First and foremost, I would like to emphasize that my call was an unprovoked one, taken upon myself to ensure that my account was up to date in the next five working days. Despite my proactive approach, Bianca spoke to me as if I did not deserve to be addressed with dignity and respect. She crossed the line by telling me that I should be more concerned about my credit score and that there was no way I could access any Virgin Active gym clubs, with or without an arrangement in place. This behavior is completely unacceptable and goes against all principles of proper client relationship management. It is shocking and disappointing to be treated in such a dismissive tone, attitude and speech.I have never been treated and spoken to in such an unproffesional and poor service oriented manner.To say what I experienced was appalling would be a complete understatement.

I strongly urge that Virgin Active South Africa take relevant steps to address this as I will not be left unaddressed by myself and will take it forward as it is the most extreme in terms of horrible treatment I have ever encountered.