Extremely Disappointing Service

I had a disappointing experience with Sharm Davids at Virgin Active. After discussing a dropped call incident and a discrepancy regarding my account, I was promised a follow-up the next day, but that call never came.

Despite leaving multiple messages, I received no response. To make matters worse, my monthly debit order was deducted again without any resolution or feedback on my unresolved complaints.

This lack of communication and accountability is unacceptable and has left me frustrated with Virgin Active's customer service.