Extremely Disappointed with Virgin Active Customer Service

I am writing to express my utter frustration with the customer service at Virgin Active. I signed up for a membership with the promise of a free month, but I have yet to receive it.

My attempts to resolve this issue have been met with consistent failures. I’ve made multiple calls to your customer service line, only to have my calls dropped. Additionally, my emails have gone unanswered or have not addressed my concerns at all.

This level of service is unacceptable and shows a complete disregard for your customers. It’s incredibly disappointing to start what should be a positive relationship with a company that fails to communicate effectively and provide support.

I urge Virgin Active to take immediate action to rectify this situation and improve its customer service.