Extremely disappointed with Virgin Active

On the 19th of October 2015 some *****(s) broke into my car while i was at the virgin active (randburg) and stole a lot off my valuables. What is so appalling and annoying is the manner by which they handled my situation . They pretended to empathise with me and kick started a claim process against their insurance, which i never requested yet they already knew the outcome. It took two months to conclude their stupid and unnecessary investigation, where they declined it based on the contract I signed, surely they knew this in the first instance, so why worst my time and effort then???? It doesn't take a genius and so much time of investigation for one to arrive at such a \No-brainier"conclusion. Sadly this seems to be their modus operandi as they did the same thing to a friend of mine in a similar situation.<br> You don't care about the safety of clients and the impact of such incidences have on them. How can one continue to pay subscriptions only to be have stuff ****** with such easy. As it is I can't even go to gym because of the trauma I suffered. They can kiss my subscription good bye"