Extremely Disappointed – ****** Laptop at Virgin Active Cornubia

I am deeply saddened and frustrated that my brand-new laptop was ****** inside Virgin Active Cornubia. I joined the gym expecting a secure environment, especially given the monthly fees, but my experience has been completely disappointing.

The gym showed me the footage of the theft, but refused to provide me with a copy, even though the footage clearly shows someone leaving the change rooms with my laptop. I reported the incident to the police and submitted a claim to Virgin Active, but my claim was declined, and no resolution has been offered.

Despite continuing to pay my membership, this incident has shattered my trust. I am no longer willing to recommend Virgin Active, and other members have expressed concern when I shared my experience.

This is extremely disappointing, as the ****** bag contained not only my laptop, but also my ID, bank card, and money — all just 10 days after purchase. The lack of support from Virgin Active in resolving this issue is unacceptable.

I urge Virgin Active to take responsibility and act quickly to address this situation. Any current or prospective members should be aware and cautious. I will also be escalating this matter to the Ombudsman and sharing my experience on social media.

Virgin Active, this is a serious security failure — please address it immediately.