Extremely disappointed, frustrated and furious with Virgin Active

I'm extremely disappointed, frustrated and furious with Virgin Active. June 2021 i called Virgin to enquire about cancelation fees and after the lady gave me information I asked her NOT to cancel, I'll rather wait for the contract to end. After a week my husband and I want to guy as normal and was denied access due to a cancelled membership, I was shocked. Called Virgin active the following day, explained my situation ans was told that the lady had cancelled which will be fixed by a team leader and I'll be called back. Weeks went by and I was still the one calling Virgin Active with no solution, money was taken from my account for nothing.

In August I called and asked to gentleman i spoke if it's possible to be sent an email that I can provide the guy with until the matter is resolved and he said no, I told him that I'll reverse all money so that Virgin Active can call me which I did and I only received a call yesterday (14 Oct) the lady gave me the "team leader" story and said she'll call back but never called.

I am soooooo angry and frustrated with this because now my credit is affected due to disputes in my account that are of Virgin Active. June-Oct, I mean this is extreme poor customer service.