Extremely bad service! Debit order complaint!

I signed up with Virgin Active at your Athlone branch in October 2022. I qualified from 2 free months but guess what? I was debited it. Came January 2023 I was billed for my under age son. You guys wanted PROOF you guys took my money. I eventually got refunded. 2 months went by without any issues and my account was frozen, again the incorrect amount was debited in May 2023. I called and spoke to call centre MANGER Sharm Davids who asked me to send an email and to date I haven't received a response. The guy who signed me up then had his manager at the Athlone club call me, Devin, he told me it will take too long to refund me and they will place a credit on my and my husbands membership which will cover May and June 2023. I hand to practically run after him only to find out my account showed in arrears. Low and behold 1 June 2023 another debit order went off my account. I reversed it. I called to further freeze my account for a further 3 months as I had a procedure on my eye. Come 1 July they once again took the INCORRECT amount from my account!!! I haven't been ever compensated. I was told to come fetch a gift which is probably a bag. I've never been told for all the issues I'll get a free month or when I asked if I can terminate my memberships no discounts was offered or a payment arrangement. No one senior has called me to date. I have never ever had such bad service in my whole life. I've had ENOUGH! I didn't even benefit from all the good things that was promised to me when I joined! Can someone please assist me? ASAP and not give me nonsense about 3 weeks!