RB
Rian B

1 reviews | Active since Sept 2013

09 Dec 2015, 17:15

extremely bad service

My friend whom is a premuim virgin active member, went to virgin active red boksburg today. As my friend Ross Erlank needed assistance getting in, Ntokozo and the rest of the people sitting in the office took forever to attend. When coming finally coming out of the office he asked why are we ringing the bell 10 times. After that saying that next time remember to ring once.<br> <br> I asked him why is it a problem, you were taking your time to attend to us. He told me why should i run? I will get there when i get there.<br> <br> He said he doesnt care if i report him.<br> <br> This is disgusting service, arrogant and rude. Consideting the gym has got a sign saying \please do disturb us".<br> <br> How is this acceptable being treated like this by your staff?<br> <br> Rian Benade<br> ***<br> <br> """

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply10 Dec 2015, 08:39
Official
Hello RianBenade27,

Thank you so much for taking my call this morning.

On behalf of Virgin Active I once again would like to apologise for the level of service received.

This matter will be addressed internally and the appropriate training offered.

Thanks for your feedback once again.

Kindest regards
Robyn