EXTREMELY ANNOYED AND DISATISFIED CLIENT

I joined Virgin Active on a special they ran where you get the first three months for free. I went to the gym as per the terms and conditions to keep those three months for free. After the free three months of membership, the premium religiously went off on the first of each month, as I was told my debit date can not be changed to the 8th (as I only get paid on the 7th) and nor was any other options given to me. In April 2023 due to unforeseen circumstances, my debit order did not go off on the 1st, HOWEVER, Virgin Active phoned me and an arrangement was made for a forced debit that was taken on the 11 April 2023 (SUCCESSFULLY). After this, on the 1 May they tried to DOUBLE DEBIT ME for an amount of R920, thus the debit order was unsuccessful. They then contacted me again, and sent me a link that I could follow and make a payment, this link was received on the 11 May 2023 and payment was made on the 11 May 2023. AGAIN on the 1 June 2023, they tried taking ANOTHER double debit of R920, again it was unsuccessful. They phoned me and sent me the link again on the 21 June 2023 and payment was made. I then spoke to a gentleman from Virgin Active again, and he advised that the debit order can be moved to the 15th of each month, which he has done for me (I now await the 15th to see if this is actually going to be a reality). HOWEVER, if Virgin Active dare to take another double debit or try and take the three months they claim I am behind, I will have to go to my attorney and take this matter further. I am threatened with legal collections and also my membership being cancelled. I have proof on my bank statements that all has been paid EVERY SINGLE MONTH!!! I am not very happy with this service, and this makes it very difficult for me working in the Discovery industry promoting Vitality with the gym benefit. I need this sorted as a matter of urgency. I await your response.