Extremely annoyed

A week ago today, i logged my complaint about how terrible the Virgin Active Red Club in Boksburg was. Robyn phoned me on Monday 10 April and said she would have the manager call me of that branch to find a solution and then based on what was said to me, she would have emailed me. I spoke to a guy who I presume was not even the manager in the 1st place. He said that the manager would like me to come show him which machines were broken, when i never said its the machines. I said weights. At first he did not come with any solutions, except making excuses on WHY things are the way they are. I don't believe that as i have in fact gymed at another VIrgin Red. After a long call he offered for me to gym one month free, as maybe i must give the gym a second chance. I told him im not interested and ask Robyn to get back to me as i want to cancel my contract. To this day...not a word!! I want this cancelled. I am paying for something i cant use. The service received is shocking. I will never join up again. You cant take a week to get back to a client!!If you want to call me, call me after 15:30. Im in client services too.