Extra good service from Virgin Active

Wow! When we get good customer service it is so rare that it feels extraordinary. But sometimes a company can go even further. When SA went into lockdown last year, Virgin Active SA suspended our debit orders while we were unable to use their facilities. They still had their expenses but they weren't charging us. Today I phoned to clarify something on my account and the call centre agent helped me, offered me a better membership category than I have at the moment, AND credited my account with the difference. That was way beyond what I was expecting. This is how we create brand loyalty. 🏆