******ION OF MONEY AFTER *********** SERVICE

I refer to the email that was return to me as a promise of a resolution to my crisis. I tried to honour my part at Virgin Active Red at The Grove Centre in Mbombela with no positive outcome. It was a back and forth of call to the call Centre with no solution at all.

I want to pay the amount agreed upon so I can rejoin the club once again. This really leave a bad taste in my mouth with the bad service and the love of money by this organization.

Please refer to the attached email below:

Good afternoon Mr. Ndlovu Thank you so much for taking my calls today. As per our telephonic discussions I have consulted with my fellow experts in our debt review team and we have formulated the following offer. Based on the fact that you will become a member with us again , we will write off 50% of the outstanding balance on our database. This means you will only be liable to pay R757.00. Once we receive the total amount paid, we will then write off the difference and remove your details from the attorneys database. You may contact me once you have settled the R757.00 and I will then assist you to get your new contract authorized. Kindly confirm receipt of this email and offer so that I can finalise it on our side J I trust you have having an amazing day !! Robyn

Robyn Jonathan, Service Recovery Specialist VIRGIN ACTIVE HEALTH CLUBS - SOUTH AFRICA Telephone: +27 (0)860 200 911 www.virginactive.co.za

Live happily ever active