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My son joined Virgin Active in Port Elizabeth, he chose the option where he could go to both East Londen as well as Port Elizabeth. He studied in PE and we used to stay in ELS. We relocated to the west coast in December 2015. He emailed the webadmin at Virgin to cancel his contract as there is no Virgin in Langebaan where we currently reside. Blanche accepted his cancellation and said that he must pay a cancellation fee of R782, we requested a breakdown of this amount and they refuse to give us a breakdown. I explained to them that according to consumer protection act you are not allowed to charge a cancellation fee of more 10 %, they refuse to cooperate. My son has just received a call from a debt collector saying he now has to pay R1782.