exploited and unhappy customer

I am so tired of Virgin Active, I've had such a bad experience with them and its been ongoing for six months.<br> I asked to close my account because there was a possibility i was leaving the country and so called in and asked what options i had that would not extract money out of me.<br> <br> The lady that was helping me said that i could freeze it and resume it at the time i want and we agreed that only one payment would be taken and it would be for the month i cancelled on and we agreed. As time went by the kept taking half my gym fee and i had no idea why this was happening as it was explained to me.<br> <br> i reported the problem months ago and nothing has happened up until i decided to call the manager myself, the head office staff from Cape Town have been so rude to me and are refusing to understand where how i feel. I then resorted to asking fr the recorded voice conversation so i could listen to it and the manager said it would take a week but now it has been a month and all i get is an email stating i should pay half the amount so they can cancel my contract. They are giving me such a headache and i feel now they cant even find the voice note and so they want to make it disappear .