Experience of ********* and unfair business practice from Claremont Virgin Active.

I've been a member of Claremont Virgin Active for almost 4 years.When I signed up at this club, there were three evening aqua classes per week on offer. Last year the classes were reduced to one evening class per week.

The reason that we were given by one of the instructors was because the poor attendance. Many of the regular members left this club because of the low water levels, they apparently chose to attend aqua classes at clubs with pools containing more water.

Now that the water crisis is over, there is still only one evening aqua class per week.

For the last two Tuesday evening classes, there was no allocated teacher for the classes. I was initially told on the telephone there was no teacher on the evening of the 8th January 2019 and later I was told that they had made arrangements for substitute teacher. I was told that she could only start half an hour after the initial starting time. I arrived to find that she had already started 15 mins prior to the time that I was told. I was furious as I had driven through peak hour traffic to attend a 15 minute class instead of a regular 45 minute class. The following week, the same substitute teacher was hauled another teacher out of another exercise class once again. She was only able to start 15 mins after the allocated time which meant that this time we received a 30 minute class.

As a consumer I believe in all fairness that I joined this gym with the understanding that there were three evening aqua classes per week. The terms of our initial agreement have changed without any consultation whatsoever. My fees have not been reduced according to the reduction in classes - in fact this year they've actually increased my membership fees yet I'm receiving less than what I initially signed up for.

I don't believe that it is acceptable or ethical business practice to penalize me because of the water crisis or the poor class attendance.

I have tried to take this matter up with the company via Facebook messenger but they appear to be totally indifferent to my experience or perspective on the matter.