Exhausting

Sigh.......I'm getting frustrated with Virgin Active ,honestly this is becoming a massive issue and the fact that you guys have access to my bank account is making things even worse. Someone needs to sort this out ASAP. So I cancelled my membership with VA and negotiated a 3 months cancellation fee .So last month ,R760 was deducted instead of the amount being deducted only this month.I reversed the debit order which sorted things out from my end. I got a call from someone from retentions during the course of the month to offer me a freeze which we opted for because it made financial sense to us at the moment .We were told 20% will be deducted for the duration of the freeze(R152) but guess what ,a deduction of R269.67 and a further R760 was also deducted. This is getting exhausting now. Reversing debit orders does not come free of charge and you will give me a bad name by debiting amounts that are unauthorised and not as per our agreement. I have all the agreements in writing which none were kept ,at this stage I feel like I dont even have to [pay for the cancellation fee because of all this mishap