Excellent service from Virgin Active SA

Bongi Makhatini, thank you for making my day!! I hope you are rewarded for this.

I have been getting terrible service and product fm a well known car dealership since May (posted 17.06 on Hello Peter) and here you are changing the face of quality in this country and my recent bad experiences. I was convinced that the economic decline had dropped the customer care bar to zero all over but Virgin Active SA and Bongi convinced me otherwise.

I called today to cancel the end of my gym contract due to affordability. I had no idea that there were other ABSOLUTELY AFFORDABLE options available, which I signed up for today instead of VASA losing a client entirely. She read the disclaimer clearly without sounding like a robot. She helped me understand my options without racing through the conversation. All done in a call duration of 6mins while I was working. She certainly lifted my spirit.

If you are looking to stay fit in body and pocket I urge you to call up VA. Hopefully you get through to Bongi Makhatini. Well done and keep raising the bar!