TL
Tshepiso L

1 reviews | Active since Oct 2015

16 Oct 2015, 13:18

Excellent Service

I would like to take my time to thank Robyn for the excellent service I received from her. She remained calm and professional, she's a good listener with excellent telephone etiquette. She was very quick to respond to my query and I want you to know you have an exceptional employee, in your customer support division. Her calm, patient manner was a great help to me when i was about to abonden my membership. Her attitude and her remarkable problem-solving abilities are appreciated. Even though I didn't get what I wanted, with her skills she still managed to retain me. She's the best.

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply16 Oct 2015, 15:33
Official
Hello Ledwabatf ,

Thank you for the great feedback.

I really appreciate you taking the time to compliment Robyn for the outstanding service.

She is an absolute star and we are proud to have her on our team.

I am certain you will continue to enjoy your training at Virgin Active.

Kind Regards,
Tracy-Lee