Exasperated and disappointed with Virgin Active.

I would like to firstly highlight that since the inception of my membership with Virgin Active I have never regretted the decision to join the Virgin Active gym, however, the degree of dissatisfaction I am feeling could lead me to reconsider this sentiment. The reason for the change in heart is due to the fact that I feel cheated by Virgin Active.

In summary, just over two months ago I had inadvertently made a couple of manual payments (instead of the regular automated payments - debit order) for my membership account. Fast forward, upon discovering my oversight I decided to take Virgin Active‘s credibility to task by following up with their collections department in an effort to obtain my reimbur*****t from Virgin Active.

It’s been almost a month since I had raised this query with Virgin Active, having submitted all the proof of payments which had been requested for me to submit to Virgin Active‘s collections department, yet still I have not had a breakthrough on this matter. Instead, my phone bill is increasing by the second as I continue calling Virgin Active‘s collections division in an attempt to follow up on the details and status progress of the refund owed to me.

My hope is that 1) I will receive my refund and 2) this negative experience does not ***** my overall perception of the Virgin Active brand.