Equipment not serviced

Great.. you finally, after 6 years I have been at this branch, upgraded the cardio equipment but you take a lack of care at the much older equipment. Two weeks the row machine is broken, z-bar squeek so loudly that I can gear it through my headphones, no paint on damaged equipment,racks. Rust marks everywhere, wifi no longer connects. No personnel to assist with weights and not enough weight(barbell) clips that I can possibly injure myself. I emailed virgin active directly but received no response!