OB
Omar B

1 reviews | Active since May 2010

13 Apr 2016, 14:12

Equipemnt and Staff

I have complained about this gym for years and seems like the issues are not solved.<br> Again there were issues with treadmills and rowing machines not even to speak of the staff attitude and reception and on the floor, with one exception the gentlement that cleans the treadmills are really friendly on seems like the only one that does his job. <br> <br> I think it's time the management are fired as they are useless. If they are still kept and the gym still have the same issues later this week, I want my membership cancelled. <br> <br> I have complained enough at this gym for a lifetime. The director of Gauteng also promised me months ago some feedback but never cam back to me. Should I right a letter to Virgin Group worldwide and give up my partnership to them as well due to this gym???

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply13 Apr 2016, 17:00
Official
Hello OmarBotha,

Thank you for bringing these concerns to our attention.

I have escalated it to management and will be addressed internally.

Kindest regards
Robyn