ENRAGED CUSTOMER!!!!

On the 31 October 2017 at about 17h30 i went to Durban Amanzimtoti branch to cancel my membership i was advised to write a months notice letter by a gentleman named Xolani Mashiane he told me after consulting another Indian guy who seemed like his colleague. That the premium will be deduct once more and will stop for the month of November. He also said i will be able to excess the gym until January 2018. And that i don't have to pay anything. An gave me a half printed slip which he printed after loading my letter of cancellation. A week later i was called by a lady named Sharleane demanding me to pay 40 percent of my remaining premiums . I told her no Xolani said I don't have to pay anything because I was near the end of my contract he even consulted another Indian guy and the said no payment was required. This lady insisted that they did not say that and also threatened to put my account in arrears. The November and December premiums were deducted and i took it upon myself to reverse them from the bank.

If I could rate them, half a star would be huge for the service I have received, You are not deserving of the 1 star.

I need answers ASAP!!!!