Endangering my Life!

I send a request via your website days ago and despite being notified by your website that the club will get back to me within 24 hours it never happened... That was 3 days ago. (See attached screenshots which I took because I have learned from experience that Virgin Active cannot be trusted or re**** upon. Again, this was proven right.)

This forced me to go into the club this morning (26 August 2020) putting my own life in danger. (I am 56s and do have health problems that puts me in a HIGH RISK CATEROGY for covid-19. This has forced me to be in self-isolation for the past 6 months.)

Going into your club was a **********ly negative experience. I provided them with a written instruction to cancel my membership as I do NOT FEEL SAFE IN YOUR CLUB. (See attached image.). Your staff made me wait for almost 30 minutes standing at the front desk were dozens of people congregate. They were totally uncaring about my safety. They made no effort to secure my safety by making me wait in a secure area but forced me to stand in the direct path of traffic of people coming in and out of the club. They claimed "there is something wrong with the printer". (This is an indication of poor management.) I asked to speak to the Club Manager only to be informed "management is not on the premises". After 25 minutes you entered the club again. And again, I had to wait. You ASSURED me your WILL EMAIL ME PROOF OF CANCELLATION. When I asked you for your contact details you were also reluctant to provide me with it. (Luckily, I already demanded this from your staff while management was nowhere to be found.) I am appalled that you do not even have business cards which so it appears, is an attempt of Virgin Active to prevent its customers from being able to contact them.)

The actions of Virgin Active have put me in jeopardy and this is totally unacceptable. (As I indicated I do not trust your actions as 10 years ago I also tried to cancel my membership and was still charged for 6-8 months after that. It took me a year to get a refund which I learned then, appeared to be a deliberate policy of Virgin Active to exploit their patrons. It is impossible to contact your Head Office. The phone rings and no one answers or respond to the requests on your website to be contacted.)

If I become infected, I WILL HOLD VIRGIN ACTIVE ACCOUNTABLE.