TE
Tersia E
1 reviews | Active since Jun 2015
05 Jun 2015, 11:07
Empty promises - no refund
I cancelled my \contract"within a month after signing up due to a lack of feedback from a consultant. I contacted the fitness manager"
Helpful (0)
Replies (1)0
Replies (1)
Virgin Active South Africa's replyOfficial
05 Jun 2015, 15:06Hello gertt1,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
As per our discussion, I have confirmed that your refund has been approved by our refunds team now and it is scheduled for payout on Monday morning, 8 June 2015.
Please then allow 48 hours for the funds to reflect in your bank account.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
As per our discussion, I have confirmed that your refund has been approved by our refunds team now and it is scheduled for payout on Monday morning, 8 June 2015.
Please then allow 48 hours for the funds to reflect in your bank account.
Kind regards
Robyn
Virgin Active South Africa's reply05 Jun 2015, 15:06
Official
Hello gertt1,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
As per our discussion, I have confirmed that your refund has been approved by our refunds team now and it is scheduled for payout on Monday morning, 8 June 2015.
Please then allow 48 hours for the funds to reflect in your bank account.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
As per our discussion, I have confirmed that your refund has been approved by our refunds team now and it is scheduled for payout on Monday morning, 8 June 2015.
Please then allow 48 hours for the funds to reflect in your bank account.
Kind regards
Robyn