empty promises

Hectic service failure. Yesterday morning Thuli in debt collections promises that only the debit order for my reinstatements would go off and my cancelation debit order which is double the cost would not go off...Later on after no debit order goes off , I phone in AGAIN and Lexi confirms that the only thing that was actioned is the cancelation debit order WHICH WAS PROMISED TO BE CANCELLED. Im still not reinstated because no debit order had been actioned even though , it was promised...HECTIC SERVICE FAILURE GUYS