EMPTY PROMISE

I joined your gym back in May 2015 and during the time that i joined there was a promotion running about a 400 cash payback should you visit gym 18 times.The money was supposed to have been paid out by 15 September but to date i am still waiting for payments.I communicated with Nelly Molefe from Boulders and she informed me via email that i will get my money on 15 Sept 2015.I then decided to phone Head office and the lady who assisted me informed me that i do not qualify for cash pay back as i had unsuccessful debit order for august but i was never told about the debit order being a condition.I must state that my account is not in arrears and i have never paid it cash it has always being settled by debit order.<br> <br> All i want is for Virgin active to show me our agreement and that i was aware of the rules of the promotion as i tried to call Nelly again from Boulders but the lady at reception told me she is in a meeting and will call me back but i am still waiting.